Privacy Policy

Our commitment to your privacy

Encoras takes data protection seriously. This policy explains what personal information we may collect through this website, why we collect it, how it is used, and the choices you have. We aim to be straightforward and clear — not to bury important information in dense paragraphs.

If you have any questions about this policy or how your data is handled, please use the contact form on our Contact page.

1. Data we collect

• Contact form data: When you submit the contact form, we collect your name, email address, and the message you provide. This is used solely to respond to your enquiry.
• Cookie and analytics data: If you consent, we collect anonymised usage data (pages visited, time spent, referral source) via analytics cookies. No personally identifying information is included in this data.
• Technical data: Standard server logs may capture your IP address, browser type, and device type. This data is retained briefly for security and operational purposes and is not linked to your identity.
• Advertising data: Where you have consented to advertising cookies, data about your visit may be shared with advertising partners. See our Cookie Policy for details.

2. How we use your data

• To respond to messages submitted through the contact form.
• To understand how the site is used and to make improvements.
• To protect the security and integrity of the site.
• To deliver or measure advertising where you have given consent.
• We do not sell personal data to third parties under any circumstances.

3. Legal basis for processing

• Consent: For optional cookies and related advertising data processing.
• Legitimate interest: For processing contact form submissions in order to reply to enquiries.
• Legal obligation: Where required by applicable law or regulatory obligation.

4. Data protection measures

• Data transmitted via the contact form is protected by standard encryption in transit.
• Access to personal data is limited to those who need it to respond to enquiries.
• Contact form data is retained only as long as necessary to resolve the enquiry, after which it is deleted.
• In the unlikely event of a data breach affecting your personal information, we will notify you and any relevant authorities as required by law.

5. Your rights

• Right of access: You may request a copy of any personal data we hold about you.
• Right to rectification: You may ask us to correct any inaccurate data.
• Right to erasure: You may request deletion of personal data we hold, subject to any legal obligations we may have.
• Right to data portability: You may receive a copy of your data in a structured, machine-readable format.
• Right to object: You may object to processing based on legitimate interests at any time.

To exercise any of these rights, please use the Contact page. We will respond promptly.